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Job Details
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Click here to Apply for this position
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| Job Ref # |
EBAI-2096719335
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| No. of Openings |
1
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| Category |
SAP / Perm
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| Job Title |
SAP SD Business Systems Analyst
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| Base Compensation |
90,000+
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| Location |
Open in US
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| Status |
Full Time
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| Description |
The SAP Business System Analyst will be responsible for managing production support activities relating to the SAP ECC 6.0 and SD implementations. He/She should be fluent in the customer service process including the following areas: pricing, materials, intercompany transactions, commissions, service repairs, returns, credit/debit memo processing, shipping/delivery, and reporting, etc.
The qualified candidate will manage a queue of production support issues submitted through the help desk system by end-users, propose and execute configuration changes and/or enhancements to the existing system in a controlled manner. He/She will communicate with all relevant stakeholders, including Subject Matter Experts (SMEs), SAP Super Users, Business Process Managers (BPMs) and Global Business Process Owners (GBPOs) to prioritize and approve requests for modification to the core configuration and other special projects. He/She will report frequent updates on the status of open requests to the business units and through the help desk reporting system. He/She will be responsible for communicating with end-users, providing training support (as needed) and working within agreed upon production support service levels
- A minimum 5 years of hands-on configuration and 3+ years of support experience with SAP core SD modules and processes
- A minimum of 2 Full Life cycles
- Provide first level remote and onsite support of technical needs for business users
- Handle support calls - address support issues; Log, direct, monitor, and ensure successful resolution prior to close of issue with the business user.
- Reduce over all number of support incidents by identifying root cause
- Responds to production problems or user calls with sense of urgency. Determines root cause of problem, resolves problem, or obtains necessary help in resolving problem. Works with users and IT department until problem is resolved
- The ability to work in diversified teams, and guide and motivate team members
- Strong time management skills and the ability to multi-task
- Excellent written, oral, and presentation skills
- Excellent customer services orientation and experience in business-related interactions
- BW / BI knowledge is a plus
- A BA/BS Degree is required
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| Recruiter |
Robb Ebel
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| Last Updated |
01/23/2012
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